Questions?

I am experiencing errors when completing the online form. Help!


If receiving error messages or issues saving:
  1. Try clearing the cache on your web browser, refreshing the page and trying your task again.
  2. Or, try using a different device or different browser (such as a desktop computer with the latest version of Chrome); it may also help to ensure your web browser is a current version. Note: Chrome, Firefox, Safari for Mac, or Edge are recommended browsers for desktop/laptop computers 
  3. Some users experience issues due to connection problems. It may be useful to try your task again using a different device or a different connection (data on a mobile device, instead of wifi on a laptop, or vice versa).
  4. Review and re-enter data in your profile or application questions and re-save.
If you cannot use the Make Payment button at the bottom of the Review & Submit page:
  1. You will need to have verified your account by clicking the link in the "Confirm Your Account" email from mailer@educationplannerbc.ca.  You will be able to complete the form but you will not be able to submit your application until your account is confirmed. Please see Confirm Account for tips on troubleshooting this issue.
For details on resetting your password, please go to the Reset Password guide.

Other known errors are listed on this page including their workarounds -- we're working to solve these!
 
If you are still having problems, please use the Contact Us form and include these details to describe what is happening:
  • screenshots of the issue, or a description of the task you were trying to do and what unexpected behaviour occurred
  • the time it happened
  • the device you are using (for example, a Mac or PC laptop, mobile phone, tablet, etc.)
  • the operating system (such as Windows 10, Mac 10.13.3/High Sierra)
  • browser name and version (Chrome 87.0.4280.88, or Firefox 84.0, for example; this detail is usually found under "Help" or "About" in the browser's menu)
  • network type and provider (e.g., Shaw, Telus, Rogers; home WiFi or wired; mobile data service; etc)
  • what city you are applying from (local issues can sometimes occur)
Your information will help us resolve your question as quickly as possible and prevent further issues.

There's more questions to be found in these categories: