With the rapidly changing environment regarding COVID-19, EducationPlannerBC is committed to providing students, parents and educators with information from post-secondary institutions as quickly as possible. Our Helpdesk will remain available to answer any questions or concerns regarding applications.

Please find links to post-secondary institution websites regarding their response on COVID-19 in our FAQs.

Please find the Ministry of Education regular updates regarding COVID-19 here: Safe & Healthy Schools.

Feedback Close the survey


I am experiencing errors when completing the online form. Help!

For desktop computers: Try clearing the cache on your web browser, or using a different device or different browser (such as a desktop computer with the latest version of Chrome).

You will need to have verified your account in the Confirm Account email. You will be able to complete the form but you will not be able to submit your application until your account is confirmed. Please see Confirm Account for tips on troubleshooting this issue.

For details on resetting your password, please go to the Reset Password guide.
If you are still having problems, select Contact Us and include these details to describe what is happening:
  • screenshots of the issue
  • the time it happened
  • the device you are using (for example, a Mac or PC laptop, mobile phone, tablet, etc.)
  • the operating system (such as Windows 10, Mac 10.13.3/High Sierra)
  • browser name and version (Chrome 63.0.32, Firefox 54.0.1, usually found under ""Help"" or ""About"" in the browser's menu)
  • network type and provider (Shaw, Telus, Rogers, modem, WiFi, home internet, and others)
  • what city you are applying from (local issues sometimes occur)
Some errors occur with Safari for Mac (we are working on a fix) and with Internet Explorer (it is a discontinued product and not supported; it will cause errors).

Your information will help us resolve your question as quickly as possible and prevent further issues.

There's more questions to be found in these categories: