Questions?

Credit card and payment questions

Fee charged but application not submitted: 
  • This temporarily 'reserves' the funds on your card; this may show as a completed transaction or may show as a pending transaction. However, this is a temporary 'preauthorization hold' only; the transaction will be reversed in the coming business days because the fee payment did not complete.
  • If you did not receive an application confirmation page and email (and your application is not listed on your 'Submitted Applications' page), your application has not been submitted because the required fee payment did not complete (fees were not transferred to the college/university). 
    • If your application is not showing as Submitted (it will still be available on the Select Institution page with your selections saved), please return to the Pay & Submit page to complete payment. 
      It may be useful to try another browser (up-to-date versions of Firefox, Chrome, Safari for Mac, or Edge should process correctly).
    • Payment information must be entered and submitted within 5 minutes of loading the page.
    • Upon clicking 'Submit', payment usually completes in < 10 seconds, then a confirmation will be presented. If 'Payment Decline' or 'Payment Failed' shows, please see the related section on this page for troubleshooting tips.
  • This 'preauthorization hold' is reversed within 2-10 business days for Canadian cards; in rare cases international cards can take somewhat longer. This occurs when the credit card system reviews and determines the record was a preauthorization only.

Blank payment page (nowhere to enter credit card details):
  • Refresh the page (a 'hard reload' is recommended: Ctrl+Shift+R in Chrome or Firefox).
  • Try using mobile data (or an alternate network/internet service).
  • Try a different browser (and perhaps clear the cache on your browser - here's a guide for doing this on Chrome).  Firefox, Chrome, Safari for Mac, or Microsoft Edge are recommended browsers at this time.
  • If you have any browser extensions, please deactivate those, refresh the page, and try again.

 "Payment failed" or "Payment decline":

  • You may have used a credit card type that is not accepted by the institution. Institutions list the cards they accept on the Review page and the Payment page.
    • All accept Visa and MasterCard credit cards. However, very few accept Visa Debit, Mastercard Debit, or American Express. Review the images on the page to determine available cards for the institution which you are applying to.
    • If you do not have an accepted credit card, you may be able to use a prepaid credit card; please ensure your prepaid card has an expiration date, and that the pre-paid card will cover the application fee AND any activation fees on the gift card (for example, some cards have a $6.95 activation fee on a $50 gift card, leaving only $43.05 available for your use).
    • Some users using credit cards from RuPay may receive a decline message. Contact the card provider directly to resolve this issue.
  • The billing address you entered does not match the address associated with the credit card you are using.
    Some institutions do not require billing information with your payment information at this time.  However, if billing information is requested on the payment page, it is required.
    • Ensure the billing address you type in matches what your credit card provider has on file for that account.
    • Please remove any extra characters including hyphens (-).
    • In Street Address: Add street address only, not city + province/state.
    • In rare cases, you may need to remove apartment numbers from the address field.
    • Canadian postal codes may need to be all capitalized or the space between characters added/removed (this varies depending on the bank).
    • If you are unable to determine the error with address entry, please contact the institution directly for additional fee payment options.
  • The card payment may have been declined for financial or security reasons, or another type of restriction. Please contact your bank or credit card provider.

  • If you are using a non-Canadian card that functions as both a credit card and debit card, make sure it is being processed as a credit card when paying your application fee (CVV and Expiry Date are required).
  • Technical issues.
    • Try clearing your web browser's cache, or use an alternate browser or device.
    • Avoid using browser auto-fill tools.
    • Do not use Internet Explorer. It is no longer supported and may cause errors. Recommended browsers include Chrome, Firefox, Safari for Mac, or Microsoft Edge (preferably the most up-to-date versions, to ensure best security and technology is used).
  • Other payment problems may occur because of computer firewall settings or a slow Internet connection.
    This can often be solved by submitting payment from a computer on a different network.
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What to expect:


Once you click "Submit" it may take a few moments to complete your fee payment transaction.  DO NOT close your browser while the payment is processing as this may interrupt payment completion; this usually occurs within

When fee payment and application form submission is complete, you will receive each of the following:

  • a message on the screen, AND
  • a receipt and confirmation by email (to the email listed for the account) AND
  • a listing including application number on your Submitted Applications list.
If your problem persists, please contact us for more assistance.
If necessary you may need to contact the institution's admissions/registrar's office to arrange payment; their information is listed here (Admissions Contacts) for telephone, email, and web contact options.