FOODSAFE Level 1 is required for food service establishment operators and front line food service workers such as cooks, servers, bussers, dishwashers, and deli workers. FOODSAFE Level 2 is required for foodservice owners, managers, kitchen managers, and executive chefs who have taken Level 1. You can earn these certifications through successful completions of the courses.

To work as a restaurant and food service manager in B.C., you'll need a Serving It Right certification to serve and sell alcohol. This certification is earned through the successful completion of the Serving It Right course.

Employment as a restaurant and service manager requires several years of related work experience.

Restaurant and food service managers

Managers in customer and personal services

Retail sales supervisors

Customer and information services supervisors

Maîtres d'hôtel and hosts/hostesses

Other customer and information services representatives

Other service support occupations

This instructional program class comprises any program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centres/help desks, and customer relations. These programs include courses in customer behaviour; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Customer service management

Customer Service Programs

Restaurant and food service managers plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other food and beverage services. They are employed in food and beverage service establishments, or they may be self-employed.

Managers in customer and personal services provide services such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.

Maîtres d'hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and coordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

Workers in other service support occupations perform a range of services. They are employed in a wide variety of establishments: places of employment are usually indicated in the job title.

The Customer Service and Cashier Training Certificate is a 14-week training program and is designed to assist you if you have had barriers to employment. You’ll learn through customer service and cashier training courses classroom, lab, and work experience components, and receive cashier training in customer service, cashiering, communication and teamwork skills. You’ll also learn employability skills and job search techniques, and have the opportunity to obtain cashier certificates in POS Cashiering, WHMIS, and Superhost. Gain real world experience through a community practicum in the customer-service or retail field and graduate with job-ready skills.

Customer Service and Cashier Training Certificate

The Customer Service Excellence Micro-credential aims to provide you with a comprehensive understanding of customer service excellence and equip you with the skills and knowledge necessary to deliver exceptional customer service experiences. Delivered completely online, the program will explore various strategies and best practices employed by organizations across different industries, emphasizing the importance of customer-centricity and its impact on business success. Through a combination of theoretical insights, practical case studies, and interactive exercises, you will develop a deep appreciation for the critical role customer service plays in fostering customer loyalty, relationship management and organizational effectiveness sustainability.

Educational Path

Customer Service Programs

Programs

Careers