Overview
Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.
This group performs some or all of the following duties:
Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Employment prospects
Annual salary
$34,934
$38,584
$58,397
Job openings
Use this interactive map to explore job openings in different regions across B.C.
British Columbia
525expected job openings (5-year forecast)
Education and training
Employment requirements
Completion of secondary school or equivalent is usually required.
Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
Additional information
Progression to senior positions such as accommodations manager is possible with additional training and experience.
Certification requirements
Optional: The following certification are optional to practice as Hotel front desk clerks in B.C.
- Tourism Certified Professional - Front Desk Agent
Tourism Certified Professional - Front Desk Agent
To work as a hotel front desk clerk in B.C., you may choose to earn the Tourism Certified Professional (Front Desk Agent) certification. The certification is earned by completing the emerit Front Desk Agent training program requirements.
Post-secondary programs in B.C.
No post-secondary education required
No post-secondary education required. You can work in this career without post-secondary education. Some on the job training may be provided. With additional training or experience, you may be able to progress into higher level, supervisory or management positions.